Privacy Policy

A. Acquisition and Collection of User’s Personal Data

Syngenta collects User’s Personal Data to process User’s activity, manage and expedite Application usage process, and to carry out other objectives allowed by the applicable rules and regulations. The collected user’s data comprises of:

Data independently submitted by User, including but not limited to data submitted during the process of:

  1. Creating or renewing Syngenta account, including username, email address, phone number, personal or company address, photo, and other information which could be used to identify User;
  2. Contacting Syngenta, including through customer service;
  3. Filling out survey sent by Syngenta or other legally appointed parties to represent Syngenta;
  4. Interacting with other User using features of Application;
  5. Utilizing Application’s features which require access permission to relevant data stored in User’s device.

Data recorded during the Application utilization by User, including but not limited to:

  1. Real or estimated location data such as IP address, Wi-Fi location, and geolocation;
  2. Data in the form of User’s activities timestamps in relation to Application usage, including time of registration, login, and carried-out transaction/interaction;
  3. Record of user’s feature or function utilization;
  4. Data of User’s usage or preference, for instance User’s interaction during Application usage, saved choices, as well as chosen settings. Data is collected using cookies, pixel tags, and similar technologies to create and maintain unique identifiers;
  5. Device data, such as type of device used to access Application, including hardware model, operation system and version, software, IMEI number, file name and version, selected language, unique device identifier, ad identifier, series number, version of application and/or cellular network information;
  6. Log, including log located in server which receives data such as device’s IP address, time and date of access, accessed application features or pages, application work process and other system activities, type of browser, and/or Application or third party service which was used by User before interacting with the Application.

Data collected from other sources, including but not limited to:

  1. Geolocation data (GPS) from Syngenta’s business partner which supports Syngenta in developing and providing Application services to User;
  2. Data such as email, phone number, name, gender, and/or birthdate from Syngenta’s business partner where User create and access their Syngenta account, for example media social services, or Applications using Application Programming Interface (API) of Syngenta or API used by Syngenta.

Syngenta may combine data collected from sources mentioned above with other data owned by Syngenta.

B. Utilization of Personal Data

Syngenta may utilizate Personal Data acquired and collected from User as mentioned in the previous section for the following purposes:

  1. Displaying Name of User in the Application;
  2. Processing all types of requests, activities done by User through the Application;
  3. Providing features to offer, create, maintain, and improve our products and services, including;
  4. Conducting internal activities required to provide services in Syngenta Application, such as problem solving of software, bug, operational problems, conducting data analysis, examination, and research to monitor and analyze usage and activity trend.

Helping User during communication with Syngenta Customer Service, comprises of:

  1. Checking and solving User’s problem;
  2. Directing User’s question to the appropriate customer service officer to solve problems;
  3. Monitoring and improving response of Syngenta customer service;
  4. Contacting User through email, mail, telephone, fax, and other communication methods, including but not limited to delivering news or other notifications related to User’s Personal Data protection by Syngenta, including failure of User’s Personal Data protection.
  5. Utilizing information acquired from User for research, analysis, development, and examination of product to improve the security of Application services, as well as developing new features and products; and
  6. Informing User about product, service, promotion, study, survey, news, latest update, event, and other information through the Application or other media. Syngenta may also utilize the information to promote and provide relevant ads and contents on the services of Syngenta and its business partners;
  7. Conducting monitoring and investigation;
  8. In certain circumstances, Syngenta might be obligated to utilize or disclose User’s Personal Data for purposes of law enforcement or compliance to terms and obligations of applicable rules and regulations, including during dispute or legal proceedings between User and Syngenta, or criminal act allegations such as fraud or data theft.